Distance Sales Agreement

1. Seller

Enmera Yazılım Eğitim Reklam Danışmanlık Ticaret Limited Şirketi · Address: Kartaltepe Mah. Alpay İzer Sok. No: 4 - Bakırköy/İstanbul · Phone: +90 212 923 30 95 · Email: [email protected] · Tax office and number: Bakırköy, 3630956513

2. Buyer

The person or company whose billing details (name, email, phone, address and, for companies, tax number) are entered in Usage & billing before payment.

3. Subject

Access to Searvia, an online software service for app store optimization and search engine optimization, under the plan the buyer chooses (Indie, Starter, Pro or Studio), or a one-time pack of credits.

The features, limits and credits of each plan are listed on the pricing page. The plan, the billing period and the total price, taxes included, are shown on the payment page before the buyer confirms.

4. Price and payment

Prices in Turkish lira are shown without VAT; VAT at the legal rate is added and the total, VAT included, is shown on the payment page before the buyer confirms. Payment is taken by card through iyzico; Searvia never sees or stores card numbers.

Subscriptions renew automatically at the end of each month or year and the card is charged the price of the plan for the new period. The buyer is told by email before a price change takes effect.

5. Delivery

The service is delivered electronically. The plan or the credits are added to the account immediately after the payment is approved; nothing is shipped.

6. Right of withdrawal

Under article 15 of the Turkish Distance Contracts Regulation, the statutory right of withdrawal does not apply to services performed electronically at once and to intangible goods delivered at once, such as a Searvia subscription or credits.

Even so, under our refund policy you can ask for a full refund within 14 days of your first payment for a plan, and within 14 days of buying a credit pack you have not used.

7. Cancelling

The buyer can cancel a subscription at any time in Usage & billing. The plan stays active until the end of the paid period, is not renewed, and the account then moves to the free plan and keeps its data.

8. Complaints and disputes

Complaints can be sent to [email protected]; we answer within 3 business days.

Consumers can apply to the consumer arbitration committee or consumer court of their place of residence or of the place of purchase, within the monetary limits announced each year by the Ministry of Trade.

9. Effect

The buyer accepts this agreement and the pre-contract information electronically before payment, and the agreement takes effect when the payment is approved. A copy stays available on this page; the payment receipt is sent by email.